AI Product Owner (Voicebot & Chatbot)

📦 About us 

As part of the Packeta Group, FoxPost is a partner for modern delivery – fast, convenient, and sustainable. We are one of the fastest-growing players in logistics and technology in Central and Eastern Europe. Our network of pick-up points and smart technologies connects thousands of e-shops and customers worldwide. 

With millions of parcels delivered every year, we are transforming the way people shop and send goods – simply, reliably, and with a focus on the future. 

Join us and help ensure that our operations run flawlessly – by maintaining a safe, efficient, and high-performing logistics environment. 

🎯 Who are we looking for? 

• At least 2 years of hands-on experience with conversational AI in customer care – either launching or managing and improving voicebots and/or chatbots.
• Solid understanding of conversational AI and large language models (LLMs).
• Comfortable with the basics of data integration – APIs, webhooks, JSON, MCP, and how data moves between systems – enough to judge what’s feasible and work with IT and vendors on it.
• Strong analytical thinking and attention to detail – able to interpret operational data and turn it into actionable improvements.
• Hands-on ability to implement changes yourself in a no-code bot platform (bot flows, prompt engineering, configuration).
• Able to document and visualise how systems work for both technical and executive audiences.
• A proactive, ownership mindset – able to set direction and contribute actively, not only deliver assigned tasks.
• Good communication skills – able to present findings and proposals clearly, adapting the level of detail and technical depth to your audience, and to work effectively with vendors and internal teams.
• Hungarian – native speaker (primary working language in Hungary).
• English – very good command; essential for day-to-day work with the Czech HQ team.

🛠️ What will you be responsible for? 

Hungarian voicebot (local focus) 

• Shape the voicebot for the Hungarian market: design conversation scenarios that smoothly match Hungarian logistics processes and refine existing ones. 
• Analyse the bot’s performance and outputs, prepare clear, structured reports, and pinpoint where it can be improved. 
• Identify which additional data from Packeta’s internal systems would make the bot smarter – enabling it to resolve more customer queries and improve the customer experience. 
• Propose new features, enhancements, and optimisations based on data and operational experience – and, once aligned with the team and approved by management, implement them yourself in the no-code bot platform (bot flows, prompts, configurations, integrations). 
• Tune the bot to the current needs and load of the call centre, raising automation and deflection rates without compromising customer satisfaction. 

Group Customer Care AI (HQ focus) 

• Contribute hands-on to group-wide conversational AI initiatives across the Packeta holding (voicebots, chatbots, and related automation), with direct impact back on the Hungarian market. 
• Follow trends in conversational AI for customer service and help bring them into our roadmap and bots. 

Collaboration, documentation and reporting 

• Document how the bots work and visualise their conversation and data flows so that stakeholders – including top management – can quickly grasp them, supporting well-informed discussion and decisions at the right level of detail. 
• Work closely with internal teams (Customer Care operations, product, IT/data) and external vendors to deliver and run AI solutions smoothly. 
• Take part in regular planning, reporting, and review with the HQ team. 

🎁 What can you look forward to? 

• Competitive compensation: base salary + performance-based bonus.
• Cafeteria: annual gross amount of HUF 460,800.
• Private healthcare service.
• Extra day off on your birthday. 
• Company phone and laptop.
• AYCM sport membership opportunity.
• Additional benefits (employee referral program, school support, loyalty awards, company events).
• Employee discounts (parcel sending, partner offers).

💡 Our Values 

• Impress the Customer – The customer always comes first. 
• Get Things Done – We act quickly, efficiently, and with results. 
• Be Radically Honest – We communicate openly, fairly, and transparently.